Common Questions

How Do I Find Out About Events That The ISO Is Hosting?
Visit our website at iso.mit.edu for information on events that we are hosting. Students can also contact Dana Riechman at riechamn@mit.edu for information about upcoming events or joining mailing lists.
What Are The ISO’s Hours Of Operation & Walk-In Hours?
ATTENTION: All immigration documents and reporting will continue to be requested and processed online via iMIT. Additionally, all orientation and programming will only be offered online, unless otherwise stated. ISO…
How Do I Make Appointments With The ISO?
The ISO has an advisor-on-call every day (M-F) from 9:00 am – 4:00 pm (with the exception of Wednesdays when the office is closed from 10:00 am – 11:30 am).
Who Is My ISO Advisor?
The ISO advises the MIT community based on the academic program/department. Visit the Advisors by Program webpage to see which ISO Advisor works with what programs/departments. ADDITIONAL RESOURCES MIT Resources:…
I’m trying to access iMIT through Limited Services, but my PIN is not working. What can I do?
iMIT Log In Instructions: Below are instructions for logging in to iMIT through “Limited Client Services for Alumni”. Students MUST go to the “Limited Client Services for Alumni” webpage to…
I have a new phone how do I connect it to DUO?
Please go to the Atlas Center (Building E17-106) with some form of identification and ask to speak to a technician regarding your DUO Account and adding an additional device.
DUO isn’t working, what should I do?
If your DUO is not working and you already have an account, please contact IS&T to help you rectify your issue. They are available Monday – Friday from 8:00 am…
iMIT Access & Upload Troubleshooting
iMIT Issues & Troubleshooting Steps iMIT e-Form & Page Loading Issues:If e-Forms are not visible or if iMIT pages fail to load, the individual should follow the troubleshooting steps below.…
How do I access iMIT without an active Kerberos Account while on OPT?
In order to access iMIT after your MIT account is disabled, please, follow the steps below:  For alumni without active Kerberos IDs Go to iMIT.mit.edu Log in to Limited Client…
What are MIT Certificates?
MIT Certificates allow you to access secure web services at MIT, such as Atlas, WebSIS, and Stellar, or to access any MIT certificate-protected site. You need to install them for…
What is DUO Authentication and why do I need it?
Duo Authentication is a software that MIT utilizes for security purposes. It requires an individual to have two-factors of authentication before granting them clearance to MIT’s software, databases, applications etc.…
What is Kerberos Account and how is it used at MIT?
Your MIT Kerberos account (sometimes called an Athena/MIT/email account) is your online identity at MIT.