ISO EMERGENCY CONTACT PHONE NUMBER for PORT-OF-ENTRY ISSUES

ISO EMERGENCY CONTACT PHONE NUMBER for PORT-OF-ENTRY ISSUES

If you encounter issues while traveling, and specifically at your U.S. Port-of-Entry with U.S. Customs and Border Protection (CBP) where additional information is requested by CBP officials, please contact the ISO Emergency Phone Number: 617-258-5480. If you are sent to voicemail, please leave a message and an ISO Staff member will contact you urgently.

This number is NOT to be used to report a successful entry to the U.S., only if you encounter problems at the port-of-entry.

For non-Port-of-Entry or non-emergency inquiries, please contact the ISO main phone number (617-253-3795) or via email (iso-help@mit.edu).

Please review the “Entering the U.S.” resource on the ISO website.

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