What Are The ISO’s Hours Of Operation & Walk-In Hours?
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What Are The ISO’s Hours Of Operation & Walk-In Hours?
ATTENTION: All immigration documents and reporting will continue to be requested and processed online via iMIT. Additionally, all orientation and programming will only be offered online, unless otherwise stated.
- ISO Hours of Operation: The ISO operates remotely from Monday to Friday from 9:00 am to 5:00 pm EST (excluding weekends and holidays) with limited in-person office hours.
- Limited In-Person Office Hours (For Urgent Situations ONLY):
- Mondays, Tuesdays, Thursdays & Fridays: 10:00 am-3:00 pm (EST).
- Wednesdays: 1:00 pm-3:00 pm (EST).
- Limited In-Person Office Hours (For Urgent Situations ONLY):
- General Inquiries (Non-Emergency): For routine questions, after a student has thoroughly reviewed the ISO website, they may contact the ISO during business hours (Monday–Friday, 9:00 AM–5:00 PM EST):
- Email: iso-help@mit.edu
- Phone: +1-617-253-3795
- Emergency Assistance (After Hours): After-hours contact phone numbers should be used ONLY in emergencies, such as CBP requesting additional information or immediate assistance, being denied entry at a U.S. Port of Entry, or being detained by U.S. government officials.
- ISO Emergency Line: +1-617-258-5480
- ISO Emergency Line Unavailable: If the ISO emergency number is unavailable, students can contact MIT Police at +1-617-253-2996 or +1-617-253-1212, and they will notify ISO staff.
ADDITIONAL RESOURCES
MIT Resources:
- Special Topics in Immigration and International Travel (OGC) webpage.
- MIT Global Support Resources – Travel and Safety Abroad website.
- Technology Tips For Travelers (IS&T) webpage.
- International Travel Considerations section.
- The Official MIT Academic Calendar webpage.
ISO Resources:
- First-Time/New MIT Student Entering the U.S. webpage.
- How to Request “Certificate of Eligibility” Documents (Forms I-20 or Forms DS-2019).
- New/Incoming Students
- Current/Alumni Students
- Obtaining the Form I-94 Record webpage.
- U.S. Port-of-Entry Inspection & Common Questions information.
- Traveling With Electronic Devices, Data, & Equipment Information.
- Secondary Inspection information.
- Special Situations information.
- Travel from Canada, Mexico, & Adjacent Islands webpage.
- Automatic Visa Revalidation (AVR) Information.
- U.S. Entry Visa Sticker/Stamp Requirements webpage.
- Applying for a New U.S. Student Entry Visa in a Third-Party Country webpage.
- Third-Party Country Visa Applicants webpage.
- How to Contact the ISO for Assistance Information.
- ISO main Employment webpage.
- Knowledge Base webpage.
U.S. Government Resources:
- The U.S. Immigration & Customs Enforcement (ICE) Guidelines For Travel Re-Entry For F-1 Non-Immigrants webpage.
- The U.S. Customs & Border Protection (CBP) Travel For International Visitors webpage.
- The U.S. Department of State (DOS) J-1 Exchange Visitor Entering the United States information.
- The U.S. Department of State (DOS) J-1 Exchange Visitor webpage.
- The U.S. Customs & Border Protection (CBP) Travel For International Visitors webpage.
- The Department of Homeland Security (DHS) Working in the United States webpage.
Other Resources:
- The New England Chapter of the American Immigration Lawyers Association (AILA) Know Your Rights: What to Do if You are Detained at a Port of Entry guide.
- The American Civil Liberties Union (ACLU) Know Your Rights: Enforcement at the Airport website.
Disclaimer: The information on this webpage is only for the MIT community/MIT-sponsored students.
