What Are The ISO’s Hours Of Operation & Walk-In Hours?

What Are The ISO’s Hours Of Operation & Walk-In Hours?

ATTENTION: All immigration documents and reporting will continue to be requested and processed online via iMIT. Additionally, all orientation and programming will only be offered online, unless otherwise stated.

  • ISO Hours of Operation: The ISO operates remotely from Monday to Friday from 9:00 am to 5:00 pm EST (excluding weekends and holidays) with limited in-person office hours.  
    • Limited In-Person Office Hours (For Urgent Situations ONLY):
      • Mondays, Tuesdays, Thursdays & Fridays: 10:00 am-3:00 pm (EST).
      • Wednesdays: 1:00 pm-3:00 pm (EST).
  • General Inquiries (Non-Emergency): For routine questions, after a student has thoroughly reviewed the ISO website, they may contact the ISO during business hours (Monday–Friday, 9:00 AM–5:00 PM EST):
    • Phone: +1-617-253-3795
  • Emergency Assistance (After Hours): After-hours contact phone numbers should be used ONLY in emergencies, such as CBP requesting additional information or immediate assistance, being denied entry at a U.S. Port of Entry, or being detained by U.S. government officials.
    • ISO Emergency Line: +1-617-258-5480
    • ISO Emergency Line Unavailable: If the ISO emergency number is unavailable, students can contact MIT Police at +1-617-253-2996 or +1-617-253-1212, and they will notify ISO staff.

ADDITIONAL RESOURCES

MIT Resources:

  • Special Topics in Immigration and International Travel (OGC) webpage.
  • MIT Global Support Resources – Travel and Safety Abroad website.
  • Technology Tips For Travelers (IS&T) webpage.
  • International Travel Considerations section.
  • The Official MIT Academic Calendar webpage.

ISO Resources:

U.S. Government Resources:

  • The U.S. Immigration & Customs Enforcement (ICE) Guidelines For Travel Re-Entry For F-1 Non-Immigrants webpage.
  • The U.S. Customs & Border Protection (CBP) Travel For International Visitors webpage.
  • The U.S. Department of State (DOS) J-1 Exchange Visitor Entering the United States information.
  • The U.S. Department of State (DOS) J-1 Exchange Visitor webpage.
  • The U.S. Customs & Border Protection (CBP) Travel For International Visitors webpage.
  • The Department of Homeland Security (DHS) Working in the United States webpage.

Other Resources:

  • The New England Chapter of the American Immigration Lawyers Association (AILA) Know Your Rights: What to Do if You are Detained at a Port of Entry guide.
  • The American Civil Liberties Union (ACLU) Know Your Rights: Enforcement at the Airport website.

Disclaimer: The information on this webpage is only for the MIT community/MIT-sponsored students.