What are the ISO’s hours of operation and walk-in hours?

The ISO operates from Monday to Friday from 9:00 am – 5:00 pm but has limited walk-in hours where students can come to the office for urgent situations. ISO Staff is available Monday to Friday by email (iso-help@mit.edu) or phone (617-253-3795).

ISO Walk-In Hours (for urgent situations)
Mondays, Tuesdays, Thursdays & Fridays: 10:00am-3:00pm
Wednesdays: 1:00pm-3:00pm Eastern U.S. Time

*ISO Advisors will continue to conduct appointments remotely via Zoom, and can be reached by email and by phone. 

**Visa documents will continue to be requested and processed online via iMIT, and the documents will be sent to students electronically (if possible) or via express mail. 

***Orientation and programming will be offered online and in-person, as allowed.

E-mail: ISO-HELP@mit.edu
Phone: (617) 253-3795
Fax: (617) 258-5483

ISO Emergency Number for use at U.S. Port-of-Entry: (617) 258-5480
(For use only when entering the U.S. and have issues at U.S. Customs and Border Protection)