ISO Winter Break/IAP Office Hours
The ISO will have the following walk-in or remote office hours for the Winter Break and Independent Activity Period (IAP). Please note that while walk-in hours are specific below, when the office is not closed ISO Staff is working remotely that day from 9:00am-5:00pm.
Wednesday, December 18, 2024: Walk-In hours 1:00pm-3:00pm
Thursday, December 19: Walk-In hours 10:00am-3:00pm
Friday, December 20: Walk-In hours 10:00am-3:00pm
Monday, December 23: ISO FULLY REMOTE (staff available 9:00am-5:00pm)
Tuesday, December 24: ISO FULLY REMOTE (staff available 9:00am-5:00pm)
WEDNESDAY, DECEMBER 25, 2024 through WEDNESDAY, JANUARY 1, 2025: ISO and most MIT offices will be CLOSED
Thursday, January 2: ISO FULLY REMOTE (staff available 9:00am-5:00pm)
Friday, January 3: ISO FULLY REMOTE (staff available 9:00am-5:00pm)
Monday, January 6 – Friday, January 17: Walk-In hours Mondays, Tuesdays, Thursdays, Fridays 10:00am-3:00pm, Wednesdays 1:00pm-3:00pm
MONDAY, JANUARY 20, 2025: MIT and most MIT offices CLOSED for the Martin Luther King, Jr. Holiday
Tuesday, January 21 – Friday, January 31, 2025: Walk-In hours Mondays, Tuesdays, Thursdays, Fridays 10:00am-3:00pm, Wednesdays 1:00pm-3:00pm
ISO Staff will continue to monitor the main ISO email account (iso-help@mit.edu) and will check phone messages to the ISO main phoneline (617-253-3795) during the Winter Break/IAP period, though our response times may take longer than normal.
Emergency Situations: If you have an urgent/emergency situation that cannot wait until the office re-opens for walk-in or remote office hours, you may call the ISO Emergency Phone Number (617-258-5480). The emergency phone line should especially be used if you are experiencing any travel issues at the U.S. ports-of-entry/U.S. Customs and Border Protection. If you get voicemail, please leave a message with how best to contact you and an ISO Staff member will call you back.
If you need to request a new Form I-20 or Form DS-2019 with a new travel signature, instructions on how to make the request in iMIT are listed on the ISO Visas and Travel webpage (https://iso.mit.edu/visas-and-travel/). Normal document processing is within 10 business days of the request submitted in iMIT. If you have urgent/emergency travel timelines, please contact the ISO.
Please be reminded that the ISO has extensive resources online, so we encourage students to review the ISO website (https://iso.mit.edu) for information and guidance, including:
Visas and Travel resources: https://iso.mit.edu/visas-and-travel/
Employment Information: https://iso.mit.edu/employment/
New Student resources: https://iso.mit.edu/getting-started/
ISO Knowledge Base (Frequently Asked Questions): https://iso.mit.edu/knowledge-base/
For inquiries that can wait until after the ISO re-opens, please feel free to email your ISO Advisor or contact the ISO during office hours.
Wishing you enjoyable holidays and winter break!
